Best Business Phone Systems
Best Business Phone System for Small Businesses: 8x8
8x8 offers everything a small business needs in a phone system. The service is a cloud-based Voice-over-Internet Protocol (VoIP) system that doesn't require expensive PBX hardware or a trained IT staff to set up or maintain. All that's needed is high-speed internet access and IP phones. The service is among the most reliable we found and comes with a complete host of features and tools. Additionally, the customer support was among the best we encountered.
Best Business Phone System for Small Offices: Ooma Office
Ooma Office is designed specifically for very small businesses. The system, which works for businesses with up to 20 employees, can be set up in minutes and requires no special wiring or phones. It includes a variety of features that allow small offices to present themselves in a professional manner, such as an auto-receptionist, ring groups and voicemail-to-email.
Best Virtual Phone System: RingCentral
RingCentral Professional is specifically designed for businesses with on-the-go employees. The service connects business phone lines to remote workers on their mobile and home phones. While other providers also offer this service, few do so with such a wide range of features – including a mobile app and the use of a softphone on the employee's computer – for such a low cost. There is also one plan that includes a RingCentral Office VoIP line.
Best Business Phone System for Call Centers: ShoreTel
ShoreTel's phone system has all of the tools and features a business needs to run a professional call center. The system is available as an on-premises or cloud-based solution. The call center services, which are tacked on to ShoreTel's regular business phone system, include a variety of call queue options, integrations with numerous CRM solutions and call recording. It also offers several valuable supervisor tools, including the ability to listen in on agent calls.
Our Methodology
To determine the best business phone systems, we started by listing all of the vendors that have good reputations online (i.e., services that other websites favorably and consistently reviewed). Then, we interviewed small business owners to discover new systems to add to our list.
We ultimately settled on the following 19 phone systems to consider as best picks: 8x8, AT&T, Avaya, Booth, Cisco, Dialpad, ESI, Fonality, FreedomVoice, Grasshopper, Jive, Mitel, Nextiva, Ooma Office, Phone.com, RingCentral, ShoreTel, Toshiba and Vonage. (See full list of business phone systems and their websites below.)
Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department and posed as business owners to gauge the type of support each provider offers its users. Finally, we considered the pricing that was available on these services' websites or what was quoted to us during customer service calls.
Our process involves putting ourselves in the mindset of a small business owner and gathering the data that would be readily available to such an individual. We perform all of our research by visiting company websites, making calls to customer service departments and interviewing real users.
We analyzed each system based on the following factors:
- Deployment options
- Level of service
- Reliability
- Customer service
- Calling features
- Collaboration tools
- Mobility options
- Cost
- Better Business Bureau accreditation, ratings and complaints
Here is a full list of business phone system providers and a summary of what each company claims to offer. This alphabetical list also includes our picks for best services. [See Related Story: VoIP for Business: Why It Makes Sense]
1-VoIP – This VoIP service provider offers different plans based on the number of users a business has. The smallest plan accommodates up to five employees, while the largest one supports up to 100 users. Plans include digital call forwarding, cell phone redirecting, extension monitoring, call parking, intercom service, call waiting, auto-attendants, digital queues, custom on-hold music, voicemail, call recording and other features. 1-VoIP also offers SIP trunking services. 1-voip.com
3CX – 3CX is the developer of a software-based and open-standard IP PBX, which replaces proprietary PBXs. With integrated WebRTC web conferencing, softphones for Mac and Windows, and smartphone clients for Android, iOS and Windows phones, 3CX offers companies a complete unified communications package. 3cx.com
*8x8 – 8x8 is a hosted VoIP-based phone system that includes personalized voicemail, three-way calling, caller ID, call waiting, transfers, call forwarding and chat. The system offers an online dashboard to manage communications, with call history, voicemail notification and calling from a PC. 8x8 also provides auto-attendants, corporate directories, on-hold music, conference bridges and ring groups. In addition, the service's mobile app allows staff members to manage their business communications from anywhere. Besides its traditional business phone systems, 8x8 also provides contact center services.
AirePBX – AirePBX is a cloud-based phone system that provides true Unified Communications as a Service (UCaaS). With AirePBX, you can work from your desk phone, smartphone, tablet, desktop computer or laptop. AireSpring preconfigures equipment and dispatches a technician to perform professional on-site installation and testing of IP phones, routers and switches to ensure that the communications system works perfectly. Call center services are also available. airespring.com/product/cloud-phone-system
All Call Technologies – All Call Technologies is a virtual phone system. There is no equipment installed in your office and no changing of your current phone carrier. All Call Technologies' virtual receptionist answers your calls with a professional greeting and gives callers their options. Outgoing greetings are professionally recorded and programmed to your specifications. The backup attendant service takes calls only when your office lines are busy or not answered, while the auto-attendant service plays a menu greeting immediately when someone calls. In addition, an Entrepreneur and Partner plan provides one central phone number with extensions to reach you, your partners and staff via cell phones. allcalltechnologies.com
Allworx – Allworx provides a complete portfolio of VoIP systems, IP phones, network switches and advanced software options. It is available to small and midsize businesses through a network of more than 1,000 independent resellers in the U.S., Canada and Latin America. The company also offers Windstream IP Simple, a managed monthly subscription service that combines Allworx with VoIP and data services from Windstream. allworx.com
AT&T – AT&T Business in a Box is a VoIP solution for small businesses and satellite locations that provides the benefits of advanced voice and data technology without the complexity of having to manage it. This solution enables voice and data services to work over a single network connection and device. The company also offers AT&T Unified Communications Voice, a cloud-based IP telephony solution that offers a range of voice features, as well as call center solutions. business.att.com
Avaya – Avaya's contact center and unified communications technologies and services are available in a variety of flexible on-premise and cloud-hosted options. Avaya's Communicator lets employees access instant-messaging tools, voicemail, conferencing and video. The Avaya systems, which support up to 250,000 users, also offer mobile options that allow employees to access voice and video communications from mobile devices. avaya.com
Axvoice – Axvoice is a cloud-based system for independent entrepreneurs, and single-office and home-office professionals. The service has more than 30 inbound and outbound calling features, including caller ID, caller ID blocking, music on hold, simultaneous ringing, do-not-disturb options, call filtering and anonymous call rejection. In addition, the system allows employees to manage their voicemails via the web. axvoice.com
Birch – Birch's TotalCloud PBX is a cloud-hosted phone system that supports your entire workforce. With this system, you can transfer callers, put them on hold with music, set up conference calls, or have the phone answered by an automated attendant that can direct callers to different departments. TotalCloud PBX allows you to route callers around the way you do business. birch.com
Blueface – Blueface provides cloud-based phone systems to businesses of all sizes worldwide. While many hosted providers rely on third party platform technology, Blueface's technology is 100 percent proprietary, which allows them to guarantee reliability and service availability. Blueface users have the ability to keep their own phone numbers when signing up for the service, as well as hold up to several international phone numbers that all direct to one account. Features include unified voicemail, call recording, fax-to-email, call parking and time of day routing. blueface.com
Booth – Booth is a virtual phone system that allows you to run your business through your cell phone. Booth works by creating call rules that allow you to route calls based on time of day or who's calling, or through an integrations platform. Through the integrations platform, you can connect with software that you already use, such as Google Calendar, and have calls sent to voicemail or a colleague when you are in a meeting, or to your cell phone when you're available. Booth's other features include auto-attendants and business hour rules. trybooth.com
BroadConnect – BroadConnect is a business VoIP service provider that has many advanced features, such as video and audio conferencing, mobility, custom IVRs, voice broadcasting, and call analytics. The company offers a variety of types of phone systems for businesses of all sizes, including hosted PBX, SIP trunking and call center solutions. broadconnectusa.com
Broadview Networks – Broadview Networks' OfficeSuite platform is a hosted phone system that unifies all communications in the cloud and requires no out-of-pocket expense for new equipment. It has common and advanced features, including unlimited calling; online fax service; HD video, audio and web conferencing; toll-free phone numbers and service; and internet access and multisite data-networking options. It also offers call center services and call-recording software. broadviewnet.com
Cebod Telecom – Cebod Telecom provides cloud-based telephony solutions for businesses of all sizes. The company offers a pay-per-line phone service model that allows businesses to pay per line, as opposed to per user. Cebod Telecom provides a wide variety of basic and premium IP PBX and dial-tone features, including auto-attendants, call tracking, call logs, music on hold, call forwarding, voicemail, call queues, conference bridges, online faxing and SMS. cebodtelecom.com
Cisco – Cisco offers a variety of phone systems, including the Business Edition 6000. This purpose-built, all-in-one solution is designed for companies with 25 to 1,000 users. The service also provides a variety of computer-integrated programs to help businesses collaborate with customers and employees. In addition to the Business Edition 6000, Cisco offers many other unified communication and contact center solutions. cisco.com
Cloud Phone – Cloud Phone is a virtual phone system that will answer, route and manage your calls. There are no phones or equipment to buy, because the system is fully managed in the cloud. Extensions can be set up to route calls to the mobile app or other numbers. Features include an auto-attendant, call recording, call screening, conference calling, online faxing and voicemail transcription. cloudphone.comCloud Phone Answering – Cloud Phone Answering is a live telephone answering service that provides your business with a friendly, professional receptionist who will answer your phone and handle your calls just as you wish. With the receptionist service, you choose a local phone number. Clients and customers can call that number directly, or you can divert calls made to any other number, such as your mobile phone, to your new number. The receptionist then answers any calls that you can't get to and sends you your messages via email or text. phoneanswering.net
Comcast – Comcast's business phone plans include a versatile service that can fit the needs of most businesses. The company offers basic lines, full-featured lines and voice mobility, which lets you take business calls wherever you work. Full-featured lines have more than 20 features, including unlimited local and long-distance calling and web-based management. The voice mobility line allows you to automatically answer calls on all mobile devices and landlines and transfer calls between your mobile and office phones. business.comcast.com
Crexendo – Crexendo is a full-service cloud solutions provider that delivers critical voice and data technology infrastructure services to the startup, SMB and small enterprise markets. The system features call forwarding, call continuity, voicemail, visual voicemail, conference calling and personal direct-dial phone numbers. crexendo.com
Dialpad – Dialpad is a cloud-based, business-grade phone system. Available on any device, anywhere, Dialpad includes voice, video, group messaging, SMS, MMS, conferencing, screen sharing and document sharing, and is integrated with Microsoft Office 365 and G Suite. Features include a virtual receptionist, call forwarding, call recording and visual voicemail. dialpad.com
Digium – Digium's Switchvox offers both cloud-based and on-premise IP phone systems. Switchvox Cloud offers business owners the same feature set as the company's on-premise phone system, but takes away the worry of handling daily maintenance or making large upfront capital investments. Switchvox's premises-based IP PBX provides an end-to-end unified communications solution with enterprise-class features. digium.com
ESI – ESI offers a wide range of cloud-based and on-premise phone systems for businesses of all sizes. Key features of its systems include web-based administration, a mobile app, easy phone programming, presence management, visual voicemail, secure chat, a click-to-call feature and automated help. esi-estech.com
eVoice – eVoice is a full-service business phone system that's managed entirely in the cloud. You select a toll-free or local business number and record a custom greeting with a menu of extensions. Then you decide where calls get routed to and when. Your callers will see only your business number, no matter where you have the calls routed. Features include auto-attendants, call logs, call queuing, call notification, call waiting, voicemail-to-email and voicemail transcription. evoice.com
Evolve IP –font-size: x-small;">Evolve IP's phone systems free businesses from managing carriers, hardware and vendors by providing a hosted PBX with unified communication features to any user in any location. The phone system features group directories, three-way calling, call forwarding, overhead paging, unified messaging, hoteling and simultaneous rings. Evolve IP also offers hosted call center services. evolveip.net
FacetCorp – FacetCorp's FacetPhone is a full-featured VoIP business phone system with unified communications and full mobile access. FacetPhone has all the features needed in a business phone system, such as voicemail, auto-attendants and conference bridges. FacetPhone is an on-premise system that runs on either a Mac Mini or a Linux server. facetcorp.com
FairPoint Communications – FairPoint Communications' hosted PBX solution is a feature-rich phone system with mobile- and cloud-based services for businesses of any size. With FairPoint, all customer calls are routed over a secure Ethernet network for clear voice quality and reliable service. FairPoint service is only available in 17 states. business.fairpoint.com
FluentStream – FluentStream is a cloud-based VoIP phone systems for businesses of all sizes. The phone system features an auto-attendant, conference calling, call recording, voicemail, extension dialing, music on hold, and online faxing. FluentStream also offers call center services. fluentstream.com
FacetCorp – FacetCorp's FacetPhone is a full-featured VoIP business phone system with unified communications and full mobile access. FacetPhone has all the features needed in a business phone system, such as voicemail, auto-attendants and conference bridges. FacetPhone is an on-premise system that runs on either a Mac Mini or a Linux server. facetcorp.com
FairPoint Communications – FairPoint Communications' hosted PBX solution is a feature-rich phone system with mobile- and cloud-based services for businesses of any size. With FairPoint, all customer calls are routed over a secure Ethernet network for clear voice quality and reliable service. FairPoint service is only available in 17 states. business.fairpoint.com
FluentStream – FluentStream is a cloud-based VoIP phone systems for businesses of all sizes. The phone system features an auto-attendant, conference calling, call recording, voicemail, extension dialing, music on hold, and online faxing. FluentStream also offers call center services. fluentstream.com
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